11 Fixes for Your Samsung TV Not Downloading Apps

samsung tv can't download spotify app, the installation process is stuck at 0

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Quick Fixes for You

  • For Samsung TV-unsupported apps, use a streaming device; perform a soft reset or cold reboot for download issues, and regularly update your TV’s firmware to fix bugs.
  • Ensure a stable internet connection; reset Wi-Fi settings if needed, and use Device Care to clear cache and background apps for optimal performance.
  • Manage TV storage by deleting unused apps, log out and back into your Samsung account for account-related issues, consider a factory reset, or contact Samsung Support as a last resort.

In this guide, we’re addressing two common issues you might face with your Samsung TV apps.

Firstly, if the app isn’t appearing in the app store, refer to the first solution.

Secondly, if the app is visible but your Samsung TV won’t download it, explore the other solutions.

This article is designed to provide specific solutions for each of these scenarios.

1. Your Samsung TV Is Not Supporting the App – Get a Streaming Device

Apps screen on a Samsung TV

There are many apps that are only available on the newer Samsung TVs, for example:

To find out what is your Samsung TV model and in which year it is released, follow the detailed instructions in this article.

If your TV model is within the supported range but the app is still missing, it might be due to geographical restrictions. You’re likely in unsupported countries.

For example, YouTube TV is only available in the US, if you’re outside of the US, you’re unlikely to download the app on your Samsung TV.

But don’t worry, there are up to two solutions for it – either change your Samsung TV’s location settings (we’ve covered this topic in a dedicated article, check it out here for a detailed guide) or plug in a streaming device.

Both require you to have a VPN. I recommend you use ExpressVPN, it currently offers 3 extra free months on its annual plan.

Besides, not only will a VPN allow you to watch geography-limited content but also help you secure your online activity.

Check out how to cover your Wi-Fi network with a VPN here.

To demonstrate how you can access apps that are unsupported in your country or Samsung TV, I’ll share my personal experience with setting up a Roku Express 4K+ to access an app like Max in Vietnam.

Step 1: Plug the Roku player into the Samsung TV, and switch the TV input to the Roku.

roku input is highlighted on a samsung tv input list

Step 2: Since Max is not supported in Vietnam, I set up a VPN on my Wi-Fi network. This step is crucial for bypassing geographical content restrictions.

Then, on the Roku device, simply go to Settings  > Network > Set up connection > Wireless, and choose the VPN Wi-Fi network (if you’re in the app’s supported countries, like the US, there’s no need to do this).

wifi network list on a roku express

Step 3: Go to the Streaming Store to find and download the app you desire.

searching for max app on a roku express

Step 4: Now, simply launch the app and enjoy your favorite content.

max app is launching on a samsung tv

2. (Highly Effective) Soft Reset or Cold Reboot Your Samsung TV

Many Samsung TV users have discovered that they can successfully download their desired apps immediately after performing a “soft reset.”

This involves unplugging and replugging the TV. Here’s how to do a soft reset for optimal results.

Step 1: Turn off and unplug your Samsung TV from power for at least 30 to 60 seconds.

Step 2: Replug your Samsung TV and try installing the app again.

Alternatively, a “cold reboot” can be done without unplugging your TV.

Step 1: Press and hold the Samsung remote’s Power button until the TV starts rebooting like the image below.

samsung tv's screen when performing a cold reboot

Step 2: Once rebooted, go to the Apps section, search for your desired app, and try installing it again.

3. Update the TV Firmware

After Samsung’s 2020 update, many users have reported app download issues.

Since then, Samsung has released newer firmware versions that may have resolved these issues. Therefore, updating your Samsung TV firmware is a recommended step.

Step 1: Press the Home button on your Samsung TV remote, and navigate to Settings.

settings option is highlighted on a samsung tv

Step 2: Go to Support, and select Software Update.

software update option is highlighted on a samsung tv

Step 3: Choose Update now.

update now option is highlighted on a samsung tv

Step 4: Wait for the update to finish, and then attempt to download the app again.

4. Check Your Internet Connection

Download issues can occur across all devices, not just your Samsung TV when the internet connection is not up to speed or is unstable.

Here are how to check the network connection on your Samsung TV.

Step 1: Press the Home button on your Samsung TV remote, and navigate to Settings.

settings option is highlighted on a samsung tv

Step 2: Navigate to General, and select Network.

network option is highlighted on a samsung tv

Step 3: Choose Network Status.

network status option is highlighted on a samsung tv

Step 4: Wait for your Samsung TV to complete the network check.

samsung tv is checking for the network status

If you suspect your Samsung TV’s internet connection is unstable, try these quick fixes.

  • Restart your router to reset its IP address.
  • Move your router closer but NOT within 5 to 6 feet from your TV.
  • Or follow the two next methods.

5. Forget the Current Wi-Fi Network

This method aims at resetting your Samsung TV’s Internet connection, you can either try switching back and forth between the inputs on your Samsung TV or forgetting and then reconnecting to your Wi-Fi network.

Here is how to do so.

Step 1: Press the Home button on your Samsung remote, and proceed to Settings.

settings option is highlighted on a samsung tv

Step 2: Navigate to General, and select Network.

network option is highlighted on a samsung tv

Step 3: Choose Open Network Settings > Wireless, and scroll down to Manage Saved Network.

manage saved networks option is highlighted on a samsung tv

Step 4: Tick your current Wi-Fi network, and select Delete.

pointer clicker wifi is selected, delete option is highlighted

Step 5: Now, reconnect to your Wi-Fi network.

pointer clicker wifi is detected on a samsung tv

6. Reset the Network Settings

At times, the issue may be due to glitches in the network settings.

Resetting these settings to their default can often resolve the problem.

Step 1: In the Settings menu, navigate to General, and select Network.

network option is highlighted on a samsung tv

Step 2: Choose Reset Network, and click Reset to confirm the option.

reset network option is highlighted on a samsung tv

confirm to factory reset a samsung tv is highlighted

Step 3: Get back to Open Network Settings in the Network menu.

open network settings option is highlighted on a samsung tv

Step 4: Select the Wireless option, and reconnect to your Wi-Fi network.

pointer clicker wifi is detected on a samsung tv

Step 5: Try downloading the app once again.

7. Run Device Care to Clear Cache & Close Unused Background App

Running Device Care on your Samsung TV can help close any unused background apps, remove glitches, and automatically detect any existing issues.

device care on samsung tv free up memory by closing unused background apps & clearing cached memory

Here’s how you can run Device Care on your Samsung TV.

Step 1: Press the Home button on your Samsung TV remote, and head to Settings.

settings option is highlighted on a samsung tv

Step 2: Navigate to Support, and select Device Care.

device care option is highlighted on a samsung tv

Step 3: Click Start Device Care.

start device care option is highlighted on a samsung tv

Step 4: Wait for the process to complete, and then press Done. This feature may also highlight any existing problems with your Samsung TV like the below image.

samsung tv screen after running device care

Step 5: Now, go to the Apps, and try installing your desired app.

8. Check Your Samsung TV Storage & Clear Unused Apps

If your Samsung TV’s memory is full, it can hinder the installation of new apps.

Here’s how to manage your TV’s storage and clear up space.

Step 1: Navigate to Support in the Settings menu, and select Device Care.

device care option is highlighted on a samsung tv

Step 2: Opt for Manage Storage.

manage storage option is highlighted on a samsung tv

Step 3: Tick the unused app you no longer use or need.

(You can see your TV storage at the top right corner)

spotify app is ticked and highlighted on a samsung tv

Step 4: Choose Delete.

delete option is highlighted on a samsung tv

Step 5: Press OK to confirm and finish the process.

confirm to delete the spotify app on a samsung tv

deleting spotify app process is completed on a samsung tv

9. Log Out & Log In to Your Samsung Account on the TV

Resetting your Samsung TV at the account level can be a quick and effective solution. This process does not require you to re-enter your Samsung account password afterward.

Here is how to do so.

Step 1: Press the Home button on the remote, and select your Samsung account.

samsung account is highlighted on a samsung tv

Step 2: Click on your account, and choose to Sign out.

sign out option is highlighted on a samsung tv

Step 3: On the Home menu, select Samsung Account.

samsung account option is highlighted on a samsung tv

Step 4: Simply click the account you’ve just signed out of (it won’t disappear) to sign in again.

a samsung account is highlighted on a samsung tv when signing in

Step 5: Once logged in, try installing your desired app again from the app store.

a samsung account has been signed in on a samsung tv

10. Factory Reset Your Samsung TV

As a last resort, if all other solutions fail, consider performing a factory reset on your Samsung TV.

This can resolve persistent issues by restoring the TV to its original settings, be aware that any of your account information or installed apps will also be wiped out from your Samsung TV.

Step 1: Press the Home button on your Samsung remote, and navigate to Settings.

settings option is highlighted on a samsung tv

Step 2: Head to the General menu, and select Reset.

reset option is highlighted on a samsung tv

Step 3: Enter the 4-digit PIN code. The default PIN is 0000 if you haven’t changed it yet.

enter 4-digit PIN to factory reset a samsung tv

Step 4: Choose Reset to confirm the process.

confirm to factory reset a samsung tv

Step 5: Go through the on-screen instructions after the reset, and then try installing your desired app again.

11. Contact the Samsung Support Center

If you’ve tried all the above solutions and still face issues with your Samsung TV, reaching out to the Samsung Support Center is a wise next step.

The support center can provide personalized assistance and troubleshooting that may not be covered.

To contact Samsung customer support, open a browser and head to samsung.com/us/support.

Then, choose your product (TVs & Home Audio) or enter your TV’s model number into the search bar.

From here, you can choose your preferred contact method to start talking to one of Samsung’s dedicated customer care agents.

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How was content created? This piece is created collaboratively, with tech editors generating ideas, conducting testing, and proofreading meticulously, while AI assists in fine-tuning.

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