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LG TV Not Connecting to Wi-Fi? 11 Quick Troubleshooting Tips

LG TV Not Connecting to Wi-Fi? 11 Quick Troubleshooting Tips

Quick Fixes for You

  • For Wi-Fi issues, power cycle your router, ensure it’s not overheated or obstructed, update its firmware, and if necessary, manually enter your network’s SSID on your TV.
  • On your LG TV, disable Quick Start+ and SimpLink, soft reset the device, set the correct location and time zone, and if issues persist, consider reconnecting to Wi-Fi or updating the TV firmware.
  • If connectivity problems continue, perform a hard reset of your LG TV to factory settings, but be aware this will erase all stored data and logged-in accounts on the device.

Are you struggling with your LG TV not connecting to Wi-Fi or the pesky problem of it constantly disconnecting?

Our easy-to-follow guide will dive into simple to difficult solutions, ensuring you get back to seamless streaming without the headache.

Symptoms – Solutions Table

Symptoms Possible Solutions
LG TV can’t connect to or find the Wi-Fi network
  • Check your router
  • Manually enter the network name (SSID)
  • Run the troubleshooter 
  • Turn off the Quick Start+ & SimpLink features
  • Soft reset your LG TV 
  • Set the time zone & date
LG TV Wi-Fi has turned off and can’t be turned back on
  • Check your router
  • Run the troubleshooter 
  • Soft reset your LG TV 
  • Turn off the Quick Start+ & SimpLink features
  • Reconnect your LG TV to your Wi-Fi network 
LG TV doesn’t connect to Wi-Fi after being soft reset
  • Run the troubleshooter 
  • Turn off the Quick Start+ & SimpLink features
  • Reconnect your LG TV to your Wi-Fi network 
  • Update the TV Firmware
LG TV keeps disconnecting from Ethernet/Wi-Fi
  • Check the Ethernet cable to see if it’s damaged or in poor condition
  • Check connector ends to see if they’re secure
  • Change from a wireless connection to an Ethernet/optical connection
  • Allow your TV to have full access to the network
LG TV loses its internet connection whenever it’s turned off
  • Turn on Quick Start+ (this will keep your LG TV in standby mode when turned off and keep it connected to the internet)
  • Allow the TV to have full access to the network
LG TV keeps losing the Wi-Fi password
  • Manually enter the network name (SSID)
  • Update the firmware (both the router’s and the LG TV’s)
  • Switch to an Ethernet/optical connection
  • Try some general methods (such as resetting your LG TV, turning off some related features, etc.)

If Your Wi-Fi Is Not Working Properly

1. Check Your Router

  • Soft reset/power cycle by pressing its Power button. Then, unplug the router’s power cable for around 30 seconds. Plug it back in and turn it on. You may have to wait a few minutes for it to reboot.
  • Thick walls and other dense objects can obstruct or absorb the Wi-Fi signal. So, place your router closer to your LG TV and remove any obstructing items between them. For the best results, set up your router at least 1 meter (or 3 feet) away from your TV.
  • Touch your router to see if it has overheated. If it has, power it off and let it cool for at least 30 minutes. Then, turn it back on and see if the connection has improved. For more information about why routers overheat and how to fix them, check out our article Router Overheating Fix 101

2. Update the Router Firmware

Specific directions to update your router firmware may vary depending on the brand. However, since most manufacturers organize their router settings similarly, the following instructions should be applicable to most models.  

If the following steps aren’t applicable to your router, head to HP’s article How to Update Router Firmware, which outlines how to update several router brands. 

information of router's IP, usernam and password

Step 1: Find and enter your router’s IP address into a web browser on your computer. This information can usually be found on a sticker somewhere on your router (see an example image above). 

Step 2: Enter your router’s Username and Password (if needed) into the router’s login page. 

Step 3: Head to Firmware Update/Router Update and follow any additional instructions on-screen. Do not turn off or unplug your router until all of the updates are installed. 

If Your LG TV Is Not Working Properly

1. Run the Troubleshooter 

On webOS 6.0:

Step 1: Click the Settings button on your LG TV smart remote. 

Step 2: Navigate to All Settings

Step 3: Open Support

Step 4: Go to Quick Help

Step 5: Head to Check Items

Step 6: Click Check Status of TV, followed by Check Bluetooth/Wi-Fi

Step 7: Click on Start Diagnosis. If the test reveals any issues, select Learn More to reveal more information about the problem and how to fix it. 

Step 8: Follow any additional on-screen instructions to fix the problem.

2. Turn Off Quick Start+ & SimpLink Features

Quick Start+ and SimpLink can contribute to connectivity issues, so it’s best to disable them if your LG TV isn’t staying connected to Wi-Fi. 

How to Disable Quick Start 

Step 1: Press the remote’s Settings key. 

Step 2: Navigate to All Settings

Step 3: Open General

Step 4: Toggle Quick Start+ off. 

On webOS 6.0:

Step 1: Tap your remote’s Settings button. 

Step 2: Go to All Settings

Step 3: Find and select General

Step 4: Head to Devices

Step 5: Click on TV Management

Step 6: Disable Quick Start+

turn off Quick Start+ on LG TV

How to Disable SimpLink

Step 1: Hit your remote’s Settings button. 

Step 2: Open All Settings

Step 3: Head to General

Step 4: Go to SimpLink and toggle it off. 

On webOS 6.0:

Step 1: Press the Settings button on the remote. 

Step 2: Find and open All Settings

Step 3: Go to General

Step 4: Select Devices

Step 5: Open the HDMI Settings

Step 6: Toggle SIMPLINK (HDMI-CEC) off. 

turn on SIMPLINK on LG TV

3. Soft Reset Your LG TV 

Glitches, mild bugs in the software, a full cache, or an excess of apps running in the background can prevent your TV from connecting to Wi-Fi. Soft resetting your device is an effective way to clear these issues without navigating your TV settings. 

Step 1: Turn off your TV by pressing the Power button on its remote or control panel.  

Step 2: Drain your TV’s electricity by disconnecting its cable from its power supply (e.g. a wall outlet, power strip, adapter, etc). 

Step 3: Wait for about one minute

Step 4: Plug the TV back into its power supply and turn it on. 

4. Change Location

Setting your TV to the wrong location can cause network problems. So, it’s best to ensure your TV’s location is accurate through its settings. 

Step 1: Press your remote’s Settings button. 

Step 2: Go to All Settings. 

Step 3: Navigate to General

Step 4: Open Location

Step 5: Click on LG Services By Country

Step 6: Uncheck Set Automatically, and select your country from the list. You may have to select Other to reveal more options.  

Watch the video below demonstrating how to adjust your LG TV’s location. 

How to fix Internet Wi-Fi Connection Problems on LG Smart TV - 3 Solutions!

On webOS 6.0: 

Step 1: Click your remote’s Settings button. 

Step 2: Launch the All Settings menu. 

Step 3: Click on General. 

Step 4: Open System

Step 5: Go to Location

Step 6: Click on LG Services Country

Step 7: Choose your country from the list. 

select Australia in LG Services Country section

5. Set the Time Zone & Date

If your TV is set to a different time zone and date from your router, it may struggle to connect to it. So, check that your TV’s time and date are correct and consistent with your router’s. 

Step 1: After pressing the Settings button on your remote, navigate to All Settings. 

Step 2: Go to General

Step 3: Head to Time & Date

Step 4: Adjust the Time and Date according to your time zone. 

select time in Time & Timer section on LG TV

On webOS 6.0: 

Step 1: Hit the remote’s Settings key and open All Settings

Step 2: Navigate to General

Step 3: Launch System

Step 4: Go to Time & Timer

Step 5: Select Set Automatically. If the automatic time does not match your time zone, set it manually by selecting Time and then Date before entering the correct information.  

Router Lease Time/Expiration

Some routers have a lease time/expiration which can negatively affect your TV’s network connectivity. This lease time/expiration is commonly set to 24 hours and will prompt all connected devices to disconnect from the router for a few seconds. 

Smartphones, tablets, and laptops usually reconnect to the router automatically, but a few smart TVs may struggle to reestablish a connection. If your LG TV randomly cuts off from Wi-Fi every 24 hours and does not reconnect automatically, you may have to head to your TV’s Wi-Fi settings and reconnect it manually.  

Head to the next section to learn how to reconnect your LG TV to Wi-Fi. 

6. Reconnect Your LG TV to Your Wi-Fi Network 

Step 1: Press your remote’s Settings button, before heading to All Settings

Step 2: Head to General. 

Step 3: Go to Network

Step 4: Click on Wi-Fi Connection

Step 5: Here, you can soft reset your TV’s network settings by toggling Wi-Fi Connection off and then on again. 

Step 6: Highlight your home’s Wi-Fi network name and select the X icon on-screen. Then, correctly re-enter the Wi-Fi password. 

select Pointer Clicker network on LG TV

7. Manually Enter the Network Name (SSID)

If your LG TV is struggling to find your home’s Wi-Fi network, you may have to manually enter the network name (SSID). While this process is slightly time-consuming, it’s an effective way to ensure your TV finds and connects to the right network. 

On webOS 6.0: 

Step 1: Tap the remote’s Settings button and open All Settings

Step 2: Head to General

Step 3: Go to Network. If available, select Other Network. Otherwise, proceed to the next step.

Step 4: Navigate to Add a hidden wireless network

Step 5: Click on Network

Step 6: When prompted, enter your Wi-Fi network’s name.

Step 7: Then, go to Security

Step 8: Choose your Wi-Fi network’s security protocol, which is usually set to WPA/WPA2 PSK.

Step 9: Finally, type your Wi-Fi network’s password into the text box and click OK.

8. Update The TV Firmware

Step 1: Click the Settings button on the TV remote. 

Step 2: Head to All Settings

Step 3: Open General

Step 4: Navigate to About this TV

Step 5: Go to Check for Updates

On webOS 6.0: 

Step 1: Hit your remote’s Settings key. 

Step 2: Open All Settings

Step 3: Navigate to Support

Step 4: Go to Software Update

Step 5: Select Check for Updates

Step 6: If there are any updates available, click Download and Install

Auto update is disabled on LG TV

9. Hard Reset Your LG TV

You’ve tried all of the other solutions, but your LG TV volume is still finicky. It’s time to hard reset (or factory reset) it. This solution will delete any stored information and apps on your LG TV, and consequently, log you out of all your accounts. 

Step 1: Head to the Settings menu and click on General. Or, depending on your TV model, you may need to hit your remote’s Settings button, navigate to All Settings, and open System.

Step 2: Navigate to Reset to Initial Settings and click OK

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