11 Ways to Troubleshoot Your LG TV Wi-Fi (Internet)

Smart TVs are amazing: they have built-in apps, support casting, and best of all, connect to the internet. However, your LG TV has been struggling to maintain a connection to your Wi-Fi router lately. 

You’re not sure if your LG TV or router is to blame, but you know one thing for sure: you can’t bear these connectivity issues any longer. 

To find out which device is the culprit, try connecting your smartphone or laptop to your router. If either device can maintain a strong connection, then your router is probably working fine. 

Next, connect your TV to another working Wi-Fi network. If you don’t have another router in your home, try connecting it to your phone’s hotspot. If your LG TV cannot maintain a connection to this network either, then your TV is probably the culprit. 

Now that you’ve discovered which device is causing these problems, proceed to their respective section to find the solution. 

If Your Wi-Fi Is Not Working Properly

1. Check Your Router

• Soft reset/power cycle by pressing its Power button. Then, unplug the router’s power cable for around 30 seconds. Plug it back in and turn it on. You may have to wait a few minutes for it to reboot.
• Thick walls and other dense objects can obstruct or absorb the Wi-Fi signal. So, place your router closer to your LG TV and remove any obstructing items between them. For the best results, set up your router at least 1 meter (or 3 feet) away from your TV.
• Touch your router to see if it has overheated. If it has, power it off and let it cool for at least 30 minutes. Then, turn it back on and see if the connection has improved. For more information about why routers overheat and how to fix them, check out our article Router Overheating Fix 101. 

2. Update the Router Firmware

Specific directions to update your router firmware may vary depending on the brand. However, since most manufacturers organize their router settings similarly, the following instructions should be applicable to most models.  

If the following steps aren’t applicable to your router, head to HP’s article How to Update Router Firmware, which outlines how to update several router brands. 

Step 1: Find and enter your router’s IP address into a web browser on your computer. This information can usually be found on a sticker somewhere on your router (see an example image above). 

Step 2: Enter your router’s Username and Password (if needed) into the router’s login page. 

Step 3: Head to Firmware Update/Router Update and follow any additional instructions on-screen. Do not turn off or unplug your router until all of the updates are installed. 

If Your LG TV Is Not Working Properly

1. Run the Troubleshooter 

On webOS 6.0:

Step 1: Click the Settings button on your LG TV smart remote. 

Step 2: Navigate to All Settings. 

Step 3: Open Support. 

Step 4: Go to Quick Help. 

Step 5: Head to Check Items. 

Step 6: Click Check Status of TV, followed by Check Bluetooth/Wi-Fi. 

Step 7: Click on Start Diagnosis. If the test reveals any issues, select Learn More to reveal more information about the problem and how to fix it. 

Step 8: Follow any additional on-screen instructions to fix the problem. 

Check out the video below demonstrating how to run the Bluetooth/Wi-Fi troubleshooter on your LG TV. 

2. Turn Off Quick Start+ & SimpLink Features

Quick Start+ and SimpLink can contribute to connectivity issues, so it’s best to disable them if your LG TV isn’t staying connected to Wi-Fi. 

How to Disable Quick Start 

Step 1: Press the remote’s Settings key. 

Step 2: Navigate to All Settings. 

Step 3: Open General. 

Step 4: Toggle Quick Start+ off. 

On webOS 6.0:

Step 1: Tap your remote’s Settings button. 

Step 2: Go to All Settings. 

Step 3: Find and select General. 

Step 4: Head to Devices. 

Step 5: Click on TV Management. 

Step 6: Disable Quick Start+. 

How to Disable SimpLink

Step 1: Hit your remote’s Settings button. 

Step 2: Open All Settings. 

Step 3: Head to General. 

Step 4: Go to SimpLink and toggle it off. 

On webOS 6.0:

Step 1: Press the Settings button on the remote. 

Step 2: Find and open All Settings. 

Step 3: Go to General. 

Step 4: Select Devices. 

Step 5: Open the HDMI Settings. 

Step 6: Toggle SIMPLINK (HDMI-CEC) off. 

3. Soft Reset Your LG TV 

Glitches, mild bugs in the software, a full cache, or an excess of apps running in the background can prevent your TV from connecting to Wi-Fi. Soft resetting your device is an effective way to clear these issues without navigating your TV settings. 

Step 1: Turn off your TV by pressing the Power button on its remote or control panel.  

Step 2: Drain your TV’s electricity by disconnecting its cable from its power supply (e.g. a wall outlet, power strip, adapter, etc). 

Step 3: Wait for about one minute. 

Step 4: Plug the TV back into its power supply and turn it on. 

Watch the video below demonstrating how to soft reset a TV. (This method will work for every TV model and brand.) 

4. Change Location

Setting your TV to the wrong location can cause network problems. So, it’s best to ensure your TV’s location is accurate through its settings. 

Step 1: Press your remote’s Settings button. 

Step 2: Go to All Settings. 

Step 3: Navigate to General. 

Step 4: Open Location. 

Step 5: Click on LG Services By Country. 

Step 6: Uncheck Set Automatically, and select your country from the list. You may have to select Other to reveal more options.  

Watch the video below demonstrating how to adjust your LG TV’s location. 

On webOS 6.0: 

Step 1: Click your remote’s Settings button. 

Step 2: Launch the All Settings menu. 

Step 3: Click on General. 

Step 4: Open System. 

Step 5: Go to Location. 

Step 6: Click on LG Services Country. 

Step 7: Choose your country from the list. 

5. Set the Time Zone & Date

If your TV is set to a different time zone and date from your router, it may struggle to connect to it. So, check that your TV’s time and date are correct and consistent with your router’s. 

Step 1: After pressing the Settings button on your remote, navigate to All Settings. 

Step 2: Go to General. 

Step 3: Head to Time & Date. 

Step 4: Adjust the Time and Date according to your time zone. 

On webOS 6.0: 

Step 1: Hit the remote’s Settings key and open All Settings. 

Step 2: Navigate to General. 

Step 3: Launch System. 

Step 4: Go to Time & Timer. 

Step 5: Select Set Automatically. If the automatic time does not match your time zone, set it manually by selecting Time and then Date before entering the correct information.  

Router Lease Time/Expiration

Some routers have a lease time/expiration which can negatively affect your TV’s network connectivity. This lease time/expiration is commonly set to 24 hours and will prompt all connected devices to disconnect from the router for a few seconds. 

Smartphones, tablets, and laptops usually reconnect to the router automatically, but a few smart TVs may struggle to reestablish a connection. If your LG TV randomly cuts off from Wi-Fi every 24 hours and does not reconnect automatically, you may have to head to your TV’s Wi-Fi settings and reconnect it manually.  

Head to the next section to learn how to reconnect your LG TV to Wi-Fi. 

6. Reconnect Your LG TV to Your Wi-Fi Network 

Step 1: Press your remote’s Settings button, before heading to All Settings. 

Step 2: Head to General. 

Step 3: Go to Network. 

Step 4: Click on Wi-Fi Connection. 

Step 5: Here, you can soft reset your TV’s network settings by toggling Wi-Fi Connection off and then on again. 

Step 6: Highlight your home’s Wi-Fi network name and select the X icon on-screen. Then, correctly re-enter the Wi-Fi password. 

7. Manually Enter the Network Name (SSID)

If your LG TV is struggling to find your home’s Wi-Fi network, you may have to manually enter the network name (SSID). While this process is slightly time-consuming, it’s an effective way to ensure your TV finds and connects to the right network. 

On webOS 6.0: 

Step 1: Tap the remote’s Settings button and open All Settings. 

Step 2: Head to General. 

Step 3: Go to Network. If available, select Other Network. Otherwise, proceed to the next step.

Step 4: Navigate to Add a hidden wireless network. 

Step 5: Click on Network. 

Step 6: When prompted, enter your Wi-Fi network’s name.

Step 7: Then, go to Security. 

Step 8: Choose your Wi-Fi network’s security protocol, which is usually set to WPA/WPA2 PSK.

Step 9: Finally, type your Wi-Fi network’s password into the text box and click OK.  

This process can be a little complex. Luckily, our video tutorials can help. Watch the video below to see how to manually enter your network’s name (SSID) on an LG TV. 

8. Update The TV Firmware

Step 1: Click the Settings button on the TV remote. 

Step 2: Head to All Settings. 

Step 3: Open General. 

Step 4: Navigate to About this TV. 

Step 5: Go to Check for Updates. 

On webOS 6.0: 

Step 1: Hit your remote’s Settings key. 

Step 2: Open All Settings. 

Step 3: Navigate to Support. 

Step 4: Go to Software Update. 

Step 5: Select Check for Updates. 

Step 6: If there are any updates available, click Download and Install. 

9. Hard Reset Your LG TV

You’ve tried all of the other solutions, but your LG TV volume is still finicky. It’s time to hard reset (or factory reset) it. This solution will delete any stored information and apps on your LG TV, and consequently, log you out of all your accounts. 

Step 1: Head to the Settings menu and click on General. Or, depending on your TV model, you may need to hit your remote’s Settings button, navigate to All Settings, and open System.

Step 2: Navigate to Reset to Initial Settings and click OK. 

Watch the video tutorial below to learn how to hard reset your LG TV. 

Symptoms – Solutions Table