Your TalkTalk router has been your saving grace while working remotely. While it usually works flawlessly, it’s been exhibiting some strange symptoms lately. The Wi-Fi signal frequently cuts out and you’ve been trying to decipher the cause by observing the router’s lights. However, this has proven to be a challenging feat.
What do your TalkTalk router lights mean? And how can you troubleshoot your router to fix the issue?
Keep reading to find out!
Consult the table below to decode what your TalkTalk router model’s lights mean.
Note: An “x” means that this light color/status is not applicable to the device.
|Devices||Colors||Solid Light||Blinking/Flashing Light|
|All||No Light||Router/Wi-Fi Hub doesn’t have power|
|Wi-Fi Hub||Amber or Orange||
|White or Blue||Internet connection is fine||Has not been authenticated correctly to access the internet|
|Amber or Orange & White||x||Wi-Fi Hub is connecting to the internet|
|Eero (Mesh Wi-Fi System)||White||Connected to the internet||Starting up & connecting to the internet|
|Blue||Eero app is connected and in setup mode||Broadcasting Bluetooth|
|Green||x||Multiple Eeros have been detected|
|Yellow||x||An unapproved power source is detected|
|Red||Not connected to the internet||x|
|Router||Red||Not connected to the internet||x|
Now that you understand what your TalkTalk router lights mean, it’s time to get troubleshooting. These simple troubleshooting tasks will help resolve most router glitches and problems.
While these troubleshooting solutions may seem advanced, they couldn’t be easier to perform.
Let’s learn how!
General Troubleshooting Methods to Try
1. Soft Reset & Power Cycle
This method will drain your router’s power and reboot it, giving it a chance to re-establish a strong connection to the server.
Step 1: Unplug your router’s power cord for 30 seconds or more.
Step 2: Plug it back into power and, if it has a power switch, turn it on. Otherwise, your router will reboot automatically.
2. Reconnect Any Cables
Loose or improperly connected cables will undoubtedly affect your router’s Wi-Fi speed and stability. So, it’s best to ensure that your router is properly connected to the rest of the hardware.
Step 1: Disconnect all cables from your router.
Step 2: One by one, reconnect each cable to your router, ensuring you’re plugging them into the correct ports. If you’re not sure which ports the cables should be connected to, consult the TalkTalk article Check your router setup for model-specific setup instructions.
This is also a good way to reset your router and ensure there aren’t any underlying problems with the hardware. We also recommend taking this opportunity to ensure every cable is in good condition and replace them as needed.
3. Factory Reset Configuration
If your router’s lights are orange and white, or red, there may have been a wrong configuration, leading to a failed internet connection. If soft resetting and power cycling your router do not resolve this issue, you may have to factory reset the configuration by following the steps below.
Step 1: Ensure your router is plugged in and turned on before finding its Reset pinhole.
Step 2: Press the Reset pinhole button using a long, thin object (e.g. SIM ejector) for 30 seconds.
Step 3: You’ll notice your router lights turn off. Once they reilluminate, you can try reconnecting your devices to it and ensure it’s working properly.
You can watch the video below to learn how to factory reset your TalkTalk router’s configuration.
4. Run a Connection Test
If you’re still struggling to establish a steady internet connection, consider running a connection test.
To do this, go to the TalkTalk Service Center in a web browser on a computer connected to your router. Log into your account and follow the on-screen instructions to complete the connection test. If the test results reveal any issues with your network, follow the necessary solutions to resolve them.
5. Contact TalkTalk’s Customer Service
If none of the troubleshooting solutions listed above have resolved your problem and you suspect your router may have some serious underlying features, consider reaching out to TalkTalk’s Customer service.
You can contact their customer care via their live chat function or by calling 0345-172-0088 during their working hours.
Troubleshooting Based on Lights
|Wi-Fi Hub||Solid Amber/Orange Light (for more than 15 minutes)||
|Flashing White/Blue Light||
|Eero & Router||Flashing Yellow Light (Eero)||
|Solid Red Light (Eero & Router)||
Wrapping Things Up
Your TalkTalk router’s LED indicator lights can communicate its status, including if it’s properly connected to the internet and if its power source is approved.
If your router’s network isn’t working properly, observe its lights before consulting the above table to figure out the best plan of action. You may need to soft/hard reset your router, run a connection test, check its cables, or in some cases, contact TalkTalk’s customer service for additional guidance.
TalkTalk’s customer service will also help you with any repairs you need to make.
What’s your experience decoding a TalkTalk router’s lights? Did our troubleshooting tips help you solve your router problems?
Let us know in the comments below!
Yesenia Achlim is a technical copywriter and editor with a focus on AV equipment. She aims to break down complicated topics and make technology accessible, no matter your technical expertise. When she’s not teaching you how to replace a projector lamp, you can find her reading and baking.