Laser pointers have no better substitute for a projected presentation, star gazing, or astronomical focus.
However, getting the right and quality products to suit your purpose might be frustrating and misleading with so many laser markets available.
Established stores like LaserPointPro are suitable for purchasing your laser pointers?
How efficient and reliable are they? This article will be an unbiased customers’ reviews of the store and will guide you on the necessary information you need to know about them.
It is a laser pointer online store established in 2010 that deals with retail and wholesale of laser pointers and laser pens.
From their online store, you can find green, red, and blue lasers, ranging from 1mw to 50,000 mw.
They also make provisions for different laser pointers; the high-power laser pointers, burning laser pointers, flashlight lasers, green laser pointers, blue laser pointers, red laser pointers in different output powers, kit colors, and price range.
From their terms of service, these products cannot be purchased by an age group 13 or below.
What to Expect from Using the store?
An easy to navigate through online store. Searching for products and filtering according to color, output power, laser color is easy. From our usage, the site works at a good speed.
Compared to other online stores, the prices on this laser store are cheap and affordable.
Each product has its introductory paragraph including its features, specifications, package list, site review (probably by paid reviewers), ratings, and other product recommendations. They also give shipping, payment details, and return policy.
The payment gateway integrated for online payment is Wintopay and PayPal. Wintopay allows card payment like Visa, Mastercard JCB, and America Express.
LaserPointerPro has an affiliate program that enables customers to get free laser pointers and coupon codes for purchase discounts. You can learn more on their website.
Is LaserPointerPro a Safe Choice to Buy Your Laser Pointers?
Most buyers always prefer to know the feedback of the previous buyer, especially when using an online store.
Customers who have used LaserPointerPro have given their fair share of experience with the brand and basically, the negative reviews and ratings exceed the positive ones.
Customers have mostly made complaints about their dissatisfaction with the:
- Customer service
- Email confirmation
- Shipping and Delivery
- Quality of Product and Packaging
- Return Policy
Being unable to meet customers’ expectations in terms of service quality, efficiency, response time and the whole customer experience throughout the business transactions can put a dent in the business.
A summary of their customer service is:
- Inefficiency and ill-timed attention in resolving issues raised by customers.
- SLOW or NO response to emails, complaints, and submissions made to their customer support service.
- Poor communication from their end.
- Grammatical blunders from customer service. This may sound funny though but customers pay attention when other services are poor.
You can read more here.
Shipping and Delivery
LaserPointerPro has two shipping methods – worldwide free shipping, or Express Mail Shipping.
Worldwide free shipping offers no cost of shipping goods to customers but takes 15-25 business days to deliver goods, while the Expresses Mail Shipping requires payment for faster delivery to customers that takes 7-15 working days.
Based on their shipping notes, individual orders may be delayed due to ‘temporary shortages’, and orders that have been shipped cannot be canceled.
Reviews of customers based on shipping and delivery are:
- Slow shipping speed
- Non-existent tracking number
- Shippers have no record of goods to be delivered
- Packages are not delivered at the precise date of delivery
- Packages are not delivered even after an order has been made
- Delay in delivery
Although, the store has made a statement about a shipment in transit out of their control and is not responsible for delay in delivery of goods.
Quality of Product and Packaging
Most complaints made by customers who have used this store had ranged from low product quality to poor packaging.
Shared dissatisfaction includes misleading and false descriptions, poor packaging, incomplete packages, misleading power output, misleading advertisements, low values of products purchased, use of low quality in packaging.
According to their return policy, returns within 90 days from shipment date can be for exchange or refund at their discretion.
Any returns past the 90 days will be refused. Also, all returns require an RMA (Return Merchandise Authorization) number, the customer service will be contacted to get issued an RMA.
When returning, all products returned must be in original boxes and 100% complete, from original packing materials to manuals, and other accessories or returns will be refused.
Furthermore, shortages, errors, or damages made to the shipment must be notified to their customer service before the product is returned.
Shipping charges are to be prepaid and non-refundable and they will decide if the goods can be refunded according to the actual condition. Shipping cost is only at their expense if incorrect items were delivered to the customer.
Customers however have had issues with returning products to them due to their unresponsive customer service, since they have to be contacted first before the RMA can be issued.
LaserPointerPro review has gathered an average of 2.4-star review from Sitejabber which is a unit below average. The highest number of reviews are 1 star, the next is 5 star while 4,3 and 2 stars rarely feature.
Judging from reviews, feedback, and ratings from previous customers, LaserPointerPro may not be a suitable place to buy your laser pointers.
Having to deal with unresponsive customer service, misleading descriptions of products, and most especially, bad reviews and ratings is enough to convince that it is not worth purchasing from them.
Although there are customers who were completely satisfied with their transactions on this site, the negative reviews exceed that of the positive ones and it would be safe to purchase your laser pointers from other safe and trusted online stores.
You can also lookup Laser pointer forums for more insights on laser pointers.