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How to Troubleshoot Apple TV that Is Not Working on Your Fire TV Stick

How to Troubleshoot Apple TV that Is Not Working on Your Fire TV Stick

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Imagine you’ve eagerly registered for an Apple TV plan, looking forward to the numerous interesting programs it provides. You plug your Fire TV Stick into your TV and are ready to stream the Apple TV app, but to your dismay, it’s nowhere to be found. 

Or, you could be settling down on your sofa, Fire TV Stick in hand, ready to watch your favorite Apple TV programs. 

However, as you attempt to log in to your account, an unexpected roadblock pops up, preventing you from accessing the content you love. 

You’ve tried everything from soft resets to reinstalling the app dozens of times, but to no avail. 

If you’re facing either of these frustrating scenarios, fear not – this article is here to help. We’ll explore some specific “not working” issues and provide promising solutions. 

1. Can’t Sign In to the Apple TV App on Your Fire TV Stick? 

If you’re having this issue, you might not be able to get into the login page, or the sign-in page takes forever to load. This is likely due to a Fire OS bug.

The good news is that a Fire OS update released on March 24th has fixed this issue. Simply update your Fire TV Stick by following these steps:

Step 1: Grab your Fire remote and navigate to Settings.

Step 2: Go to My Fire TV and select About.

Step 3: If it has an available update, you will see the Install Update option like in the image below. Select it to fix the bug.

update a fire tv stick software

2. “Verification Failed” Message 

There was a period when a large number of Fire TV Stick users encountered the “Verification Failed” message when trying to log in to their Apple TV accounts. 

However, luckily, Amazon has now solved the issue, and many users have reported being able to watch Apple TV normally after following the below methods. 

If you’re facing this issue, it could be due to the following reasons:

1. Mismatched date and time settings on your Fire TV Stick. To adjust, go to:

Settings > Preferences > Time Zone > Time Zone > Choose your country.

choose time zone on a fire tv stick

2. The Apple TV app is outdated or buggy. Simply updating the app can solve the issue:

Settings > Applications > Appstore > Automatic Updates > Toggle it ON.

update apps on a fire tv stick

3. Your current Fire OS is buggy, and the newly released version has fixed the bug. Simply update the OS:

Settings > My Fire TV > About > Install Update (if any).

update a fire tv stick software

3. Apple TV Is Not Available on Your Fire TV Stick 

You’ve just registered for an Apple TV account, and you’re eager to stream your favorite programs. 

You plug in your Fire TV Stick, but to your dismay, you can’t find the Apple TV app anywhere. 

Don’t worry, here are some steps to help you out.

First, check if your Fire TV Stick is one of the supported models listed below:

  • Fire TV Stick – Gen 2 (2016)
  • Fire TV Stick – Basic Edition (2017)
  • Fire TV Stick 4K (2018)
  • Fire TV Stick Lite (2020)
  • Fire TV Stick – Gen 3 (2020)
  • Fire TV Stick 4K Max (2021)

If your Fire TV Stick is one of the above models, but you still can’t find the Apple TV app in the App Store, it’s possible that you’re in an unsupported country. 

Check this link to see if Apple TV is available in your country. Use the command “Ctrl + F” + “your-country-name” and look for the Apple TV app. Check out the example image below for a demonstration of the instructions.

ctrl f and search for united states to check for apple services

Other Promising Methods to Try

1. Soft Reset or Restart Your Fire TV Stick

No matter what issue you’re facing, this method may be the quickest and most effective one to try. 

To soft reset, unplug the device from the power source for at least 30 seconds, then plug it back in and test it again. 

Alternatively, to get your Fire TV Stick restarted without unplugging anything, simply navigate to Settings > My Fire TV > Restart.

restart your fire tv stick

2. Reinstall the Apple TV App

If the previous method didn’t work, consider reinstalling the Apple TV app. 

To do this, go to Settings > Applications > Manage Installed Applications > Apple TV > Uninstall. 

uninstall apple tv on a fire tv stick

Then, from the Home menu, search for Apple TV in the search bar, reinstall the app, and try again.

3. Unplug and Replug Cables, Check If They Are Still in Good Condition

unplug an hdmi cable from a tv's hdmi port

It’s possible that the issue could be related to a faulty cable connection. 

Try unplugging and replugging all of the power cables and your Fire TV Stick for 30 seconds, and check to make sure that the cables are in good condition. 

Additionally, try plugging the device into a different outlet or HDMI port on your TV.

4. Relaunch the Apple TV App

Sometimes, when an app becomes faulty, the simplest way is to turn it off completely and relaunch it to let it settle everything again.

To do this, navigate to Settings > Applications > Manage Installed Applications > Apple TV > Force stop. 

force stop apple tv app on a fire tv stick

Then, go back to the Home screen and try relaunching the app.

5. Clear Apple TV App Cache

To keep your Fire TV Stick running smoothly, it’s important to regularly clear the cache of your apps. 

This may be the case for the Apple TV app, which can become bogged down with data over time. 

To clear the cache for the app, navigate to Settings > Applications > Manage Installed Applications > Apple TV > Clear cache. 

clear cache the apple tv app on a fire tv stick

Once you’ve done this, go back to the Home screen and try launching the app again.

6. Factory Reset Your Fire TV Stick 

If none of the previous methods have worked, a factory reset may be necessary. However, note that this will wipe out all of your installed apps and user information.

To factory reset your Fire TV Stick, go to Settings > My Fire TV > Reset to Factory Defaults > Reset. 

reset to factory defaults a fire tv stick

Then, go through the initial setup and reinstall the Apple TV app to try again.

7. Contact Amazon and Apple Support

If none of the workarounds above work, contacting Apple support is your best bet. You can call 1-800-275-2273 if you live in the U.S., or check your options if you live outside the country. 

Make sure to have your Apple TV device’s serial number handy when you get in touch to help with device identification. To find your serial number, check your Apple TV box or device. 

Alternatively, you can visit a local Apple store with your device. Go to to locate an Apple store or an Apple-authorized outlet near you. Choose the store and schedule an appointment online, selecting the available date and time options.

You can also chat with the customer support team at Besides your serial number, you’ll also need your Apple ID to sign into chat. 

Another way to reach out to Apple support is by pinging them on Twitter at AppleSupport. They are available on Twitter from 5 am to 8 pm. Apple Customer Support is also available through the Apple Support app.


In conclusion, the Fire TV Stick is a great device that provides a lot of streaming options, including the Apple TV app. 

However, sometimes, users may encounter issues accessing and using the app. 

In this article, we have outlined some of the most common issues that may prevent you from using the Apple TV app on your Fire TV Stick and provided solutions for each of them. 

Whether you’re having trouble signing into your account, are getting a “Verification Failed” message, or are unable to find the app altogether, we’ve got you covered. 

We have also shared some other promising methods to try, including soft resetting the device, reinstalling the app, unplugging and replugging cables, relaunching the app, and clearing the app cache. 

By following these solutions, you should be able to enjoy the Apple TV app on your Fire TV Stick without any issues.

Did you find our article helpful? Let us know in the comment section below.

How was content created? This piece is created collaboratively, with tech editors generating ideas, conducting testing, and proofreading meticulously, while AI assists in fine-tuning.

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