Causes and Solutions
- Common problems that prevent login include being connected to the wrong network, entering an incorrect IP address, misunderstanding browser security warnings, and issues arising from recent firmware updates.
- Resolving these involves checking network connections, verifying the router’s IP address, understanding browser warnings, and allowing time for firmware updates to settle.
- Before troubleshooting, ensure the ASUS router is correctly set up and that you are using the correct IP address, user ID, and password. The default credentials are typically “admin” for both username and password, which are standard but can be changed for security reasons.
This article breaks down the typical barriers to ASUS router access and provides you with practical solutions to regain control of your networking device.
Ready to reclaim your router access? Let’s jump straight in.
- Ensure the Router is Properly Set Up
- Properly Connect to the ASUS Router’s Wi-Fi Network
- Incorrect IP Address
- Misinterpreting Browser Warning Message
- Firmware Update Could Wreck ASUS GUI Access
- Using the Same SSID Names and Passwords
- VPN Blocking Access
- Wrong/Forgot Username and Password
- Alternative Login Solution (Use the App)
Ensure the Router is Properly Set Up
Before starting or digging deep for possible pain points, ensure your ASUS router is turned on and connected to the ISP-provided modem/router.
If it’s your first time setting up an ASUS router and you don’t know, kindly check out this ASUS router support/ setup instructions page for help.
If you’re facing problems even after plugging in the hardware correctly with the proper devices and correctly functioning cables, the following are likely the reasons why:
- The ASUS router is not connected to its network, posing hurdles in accessing the router’s IP address or GUI (graphical user interface) page (router.asus.com).
- You’ve entered the wrong IP address in the web URL.
- Trouble interpreting the browser alert message.
- New firmware updates are causing the login problem.
- Login and SSID name errors.
- VPN (virtual private network) blocking GUI web access.
- Wrong user ID credentials.
Below, we elaborate on the above causes and also provide you with their solutions.
Properly Connect to the ASUS Router’s Wi-Fi Network
To access the ASUS GUI page, connect your smartphone or laptop to ASUS’s network wirelessly or using wires.
When connected to the Wi-Fi network, your connected computer or phone can go online and interact with other devices using the home network.
You’ll require the router’s SSID (Wi-Fi network name) and password to connect to the Wi-Fi network properly.
Incorrect IP Address
Typing in the wrong IP address is another problem. The address is mandatory to access the admin settings page.
If you don’t know your router’s IP address, look for it labeled somewhere on the router, usually at the rear or underneath.
Type in the IP address to access the GUI page.
You can also find out the router’s IP address with your computer.
If using a Mac, open System Preferences and click Network.
Choose Advanced from the provided drop-down menu, and click TCP/IP. The IP address will be mentioned adjacent to Router.
If on Windows, open Command Prompt (press the Windows key and R button together). Type “ipconfig” and hit Enter. The address corresponding to Default Gateway is the router IP address you need.
Misinterpreting Browser Warning Message
If you get an alert or warning message after entering the router IP address into your browser, such as “Your connection is not private,” don’t panic.
The message denotes the website security certificate’s trustworthiness. Certificate errors occurring on sites you’re visiting for the first time should be taken seriously.
But if the message appears on a site you trust, ignore the warning and continue to the website.
According to ASUS, the link between your ASUS router and web browser is secure, meaning it’s safe to overlook the warning message and proceed.
Click the Advanced button and hit the link directing you to the router page.
Not all ASUS routers have the “Let’s Encrypt” feature. Also, you can only choose between using Let’s Encrypt or installing the certificate.
Firmware Update Could Wreck ASUS GUI Access
Updating the router firmware has made many users unable to access their ASUS router’s web GUI in a browser.
Waiting 15 to 30 minutes after the firmware update and accessing the web page may resolve the issue. The new firmware may require time to settle in and let you use the device like before.
If waiting doesn’t work, contact ASUS support.
Using the Same SSID Names and Passwords
The login information for your internet connection and router admin page is different. Many people assume it to be the same, however.
The admin account credentials help you access the router’s internal settings and configure them. For instance, you can change the SSID name and password, block devices, limit usage time, etc.
On the other hand, the network username and password help authorize users to connect to the router and access wireless internet.
Ensure you’re not mixing up the information. If it helps, note the login details somewhere safe and easy-to-access.
VPN Blocking Access
If you cannot access the ASUS GUI page on a computer with a VPN installed, it’s likely the encryption tool playing spoilsport.
Your computer’s IP address will change to the address provided by the VPN server, causing problems when accessing your ASUS router’s admin page.
Your router could be configured to permit access to its admin page only when it’s accessed from a particular set of addresses. Authentication troubles arise when a VPN changes your device’s IP address to another location.
Moreover, some VPNs could have features (such as ad blockers) or settings interfering with your ASUS router’s admin page, like preventing proper page loading.
Turn off the VPN and try connecting again. If your browser has a VPN extension installed, disable or delete that too.
Or, access the router page from another device with no VPN installed.
Wrong/Forgot Username and Password
As stated earlier, your ASUS router’s login details are pretty standard. The name “admin” is most routers’ user ID and password by default.
You can choose to keep the login information or change it. Changing the info is recommended for security reasons.
If you use another username and password, note them somewhere safe. Most router users don’t do that and forget the information when needed. Some even forget they changed their device’s user ID and password.
Such people usually encounter sign-in issues with their ASUS router. Don’t be that person.
If you’ve forgotten the login information for good, the only way out is a router reset. Here are the steps:
- Power off the router.
- Long-press the “WPS” button and simultaneously turn on the router. The power LED light should go off.
- Continue to press the WPS button. Release it after the light begins to flash. Once the light stops flashing, your router should automatically reboot.
You should now be able to access the router admin page. Here is a video demonstrating the above steps:
Note that the resetting method may be different for your router. Visit this page to find out the procedure applicable to your device.
Alternative Login Solution (Use the App)
If the above methods don’t work or you cannot use your computer or web browser to access your router’s admin page, try another route.
To access your router’s admin interface using the app, ensure your smartphone or tablet is connected to the same network as your router. This lets the app talk to your router and check its settings.
Here are the steps to access the router login page using an iPhone:
1. Download the iOS app.
2. Choose the router you’d like to configure.
3. Choose the HTTP option when prompted to.
4. Enter the correct username and password to log in and access the router’s settings.
The setup instructions are identical for the Android app.
Accessing your ASUS router’s admin page is a straightforward procedure. If you know the router’s IP address and remember the username and password, you’re good to go.
Things turn problematic when there are deviations from the basic script.
If you’ve been having login issues with your ASUS router recently, you now know the likely reasons and how to rectify them.
If you’re still facing trouble after checking for all the issues above and implementing the fixes, contact ASUS for expert and more customized assistance.
Catherine Tramell has been covering technology as a freelance writer for over a decade. She has been writing for Pointer Clicker for over a year, further expanding her expertise as a tech columnist. Catherine likes spending time with her family and friends and her pastimes are reading books and news articles.