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Sling TV Keeps Freezing/Buffering: Causes and Solutions

Sling TV Keeps Freezing/Buffering: Causes and Solutions

If you’re anything like me, you’ve been trying to watch the Killing Eve finale on Sling TV for hours but have had your screen time continuously interrupted. Every time you press the play button, you can only watch for a few minutes before the app begins to buffer again.

What gives?

Don’t worry. Your new smart TV isn’t the problem.

In this article, we’ll explore why your Sling TV app keeps freezing and outline some easy solutions you can try at home.

Let’s get started!

1. Reset Your Modem and Router

Streaming requires a strong and stable internet connection, so your Sling TV app may be freezing if your internet keeps cutting out.

Your modem and router could be glitching, causing this problem.

A good way to ensure your router is working properly is by resetting it. This process is simple but is highly effective at rebooting your router’s hardware and internet connection, solving a host of connectivity problems.

pressing the power button on a wifi router

Let’s learn how!

Step 1: Unplug the modem and router from their power source. If your router has a power button (usually found on the back of the device), press it first to turn your router off before unplugging it.

Step 2: Wait for 10 to 30 seconds before plugging your modem back into the wall outlet. Ensure the power cable is secure at both ends. If your modem has a power button, press it to turn the device on.

Step 3: The modem will take a minute or two to reestablish a connection. Once you see that its LED indicator lights are lit green, you can plug the router back into power.

Step 4: Wait for a minute or two for the router to turn on and reboot. Your TV will also reestablish its connection with your router. Now you’re ready to open the Sling TV app and see if it continues to freeze or buffer.

2. Adjust the Resolution

If your home’s internet is slow, it may not be able to keep up with the Sling TV’s high resolution. For instance, the Sling TV app is going to have a difficult time displaying 4K content with low bandwidth.

An easy way to fix this problem is to adjust your Sling TV app’s resolution in its settings.

a man controls the TV with a remote

Don’t worry. This won’t affect your other streaming apps’ resolutions.

Sling TV automatically adjusts the resolution based on how much bandwidth it uses. You can manually adjust its bandwidth usage by following the steps below.

Step 1: Open the Sling TV app.

Step 2: Navigate to the Settings.

Step 3: Click on Connection from the menu on the left side of the screen.

Step 4: Set the Max Bandwidth Allowed. If your internet is slow, select Medium Quality or Low Quality, then play something to see if the problem has been fixed.

Watch the video below demonstrating how to change your Sling TV app’s resolution following the steps above.

Sling TV streaming fix

3. Use a Wired Internet Connection

Wired connections via an Ethernet cable tend to foster faster internet speeds than Wi-Fi. They also tend to be more stable, meaning your internet connection won’t cut out every few minutes.

You’ll need an Ethernet cable for this process. If your TV, monitor, or laptop doesn’t have an Ethernet port, you will need to invest in an Ethernet adapter. We recommend the Cable Matters USB to Ethernet Adapter, which plugs directly into your device’s USB port.

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Last update on 2023-02-06 / Affiliate links / Images from Amazon Product Advertising API.

To set up a wired internet connection, simply plug one end of the Ethernet cable into your TV, monitor, or laptop and plug the other end into your router.

Some smart TVs require you to adjust your network settings to receive a wired internet connection.

So, if your smart TV does not immediately accept the wired internet connection, head to its network settings and adjust them accordingly. You may also consult its manual for more information.

4. Disable Your VPN

VPNs are great at keeping your IP address and personal information secure, but they can drastically slow down your internet speed. This is because the signal must go through extra steps before “arriving” in your Sling TV app.

Additionally, the VPN may make your IP address appear as though it’s in another country. While this may be useful when traveling or living abroad, it can be unhelpful for U.S. residents, as the Sling TV app only works in the U.S.

So, if your VPN has set your IP address to another country, your Sling TV app may be blocked. This means you won’t be able to access all of the shows you know and love.

The solution here is simple: disable your VPN.

VPN is disabled

Depending on your VPN, you may need to disable it within the app or through your device’s Wi-Fi settings. Check out these articles on how to disable NordVPN and ExpressVPN, or look up instructions on how to disable your specific VPN brand.

5. Limit the Number of Connected Devices

Your router has a limited amount of bandwidth, which it tries to portion out to all of the connected devices (e.g. your smartphone, smart TV, laptop, etc). This means that the more devices connected to your router there are, the lower each of their bandwidths will be.

Bandwidth allocation can affect your internet speed, meaning devices with lower bandwidth will have slower internet speeds than devices with higher bandwidth.

Slow internet speed can cause your streaming apps, like Sling TV, to freeze and buffer.

TV is buffering

If you’re interested in learning more about what bandwidth is and how it can affect your streaming experience, check out the article Bandwidth VS Internet Speed.

To increase your device’s bandwidth, disconnect other devices that you’re not using from the internet. Bear in mind that your smartphone, tablet, and laptop still consume bandwidth even when you’re not using them.

Try turning off their Wi-Fi and using mobile data instead. This will clear up some of your router’s bandwidth, hopefully increasing your internet speed.

6. There are Internal Problems with the Sling TV App

Sling TV recently release a tweet on their official Sling Answers account announcing that there have been some problems with their app’s software, which cause users to experience buffering and freezing.

This problem is internal and not a result of poor internet connection or user error.

Luckily, Sling TV released another tweet a couple of hours later stating that this problem had been resolved.

However, it’s safe to assume that this problem could be reoccurring, causing the Sling TV app to randomly buffer.

If you think that the problem could be a result of the Sling TV app glitching, ask a friend who also has Sling TV if they’re experiencing similar issues or head to Twitter to look for any official statements.

Worst-case scenario, you may have to wait a few hours until the issue’s resolved.

7. Ensure the Sling TV App is Updated

It’s not uncommon for certain software updates to contain bugs, which can cause connection issues like freezing and buffering.

So, ensure the Sling TV app is updated and regularly check for updates that may resolve this issue.

SLING TV: Update App - Roku

Depending on which device you’re using to watch Sling TV, you may have to update the app through your smartphone/tablet’s app store or through the settings if you’re watching it on a smart TV or streaming device.

Your device will need to be connected to a stable internet connection to update the app. You may also be able to opt for automatic updates, so you don’t have to manually look for and install updates every few weeks.

Good luck!

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