How to Update BenQ Projector Firmware Step-by-Step

a benq projector looked from side

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What To Know

  • Ensure your BenQ projector model supports firmware updates, only a select few models, such as TH690ST, TK850, TK700i and X3000i, are compatible.
  • To update your projector firmware, download the appropriate firmware from BenQ’s firmware download page, save it to a FAT32-formatted USB stick, and extract the contents onto the drive.
  • Insert the USB into the projector, power on the projector, navigate to System Setup: Advanced, choose Firmware Upgrade, and follow the on-screen instructions to complete the upgrade.

In this guide, we’ll show you the straightforward steps to update your BenQ projector firmware exclusively using a USB stick, ensuring optimal performance for your device.

Get ready to elevate your BenQ projector’s capabilities with this simple firmware update method. Let’s enhance your projector’s performance with ease!

9 Steps to Update the Firmware

Follow these steps to update your projector’s firmware

Step 1. Visit BenQ’s firmware download website. 

Step 2. Scroll down to the Product Categories section and select Projectors.

The product related page from BenQ and the Projectors product is being highlighted with a red box

Step 3. On the right-hand side, you’ll find a list of product model numbers. Locate the one that matches your projector.

List of the projector model from BenQ's website

Step 4. Click on your projector’s model number, then press the Search button. This will take you to the product information page.

From there, navigate to the Software tab to find and download the software update you need.

Projector BenQ model W2700i and the Software section is being highlighted on BenQ's website

Step 5. Within the Software tab, you’ll find two categories; ensure you select Firmware and click the Download button.

The Firmware section and the System firmware section is highlighted with red boxes also the download button is being highlighted

Step 6. Save the downloaded file to a USB flash drive. Once the download is complete, extract the zip file and store its contents on the USB drive.

The unzip file downloaded from the BenQ website and stored inside a USB flash drive

Step 7. Insert the USB drive into your BenQ projector to initiate the update process.

A hand holding a USB flash drive and trying to plug the USB into the BenQ projector

A USB flash drive is plugged into the BenQ projector

Step 8. Power on your BenQ projector and navigate to System Setup: Advanced.

Step 9. Choose Firmware Upgrade, then follow the on-screen instructions on your BenQ projector to complete the upgrade.

For a more detailed visual guide, you can refer to BenQ’s instructional video.

[BenQ FAQ] Projector_How to upgrade firmware for HT3550


1. The Upgrade File Isn’t Visible On The Projector

Kingston USB on a wooden table with a keyboard at the back and the orange background

For cases like these, it’s usually an issue with the format of the USB. Before you paste the files on your USB stick, go to “File System Option” and select “FAT32” in the options from the pop-up menu.

If the USB is fixed already, redownload the files and paste them again on your USB stick.

2. The Update Process Is Failed

Unfortunately, you will need to start the process again. If it still doesn’t work, contact BenQ online or go and visit your nearest BenQ servicing center.

3. Do I Need To Update My Firmware? My Projector Seems To Be Working Just Fine.

The firmware version from the information tab from a BenQ projector

The answer is yes. And there are several reasons why this is important.

The most apparent reason is to update the current systems and to add on new features. By having the most updated features, you’d notice a change in the performance of your projector. These usually involve improvements in the color and lens movement settings.

Linked to this is the prevention of the device being obsolete. By having the latest features and commands, your projectors can handle any content, software, and even devices used with it.

And lastly is the removal of bugs, glitches, and other things that could slow down the processing of your projector. We hate it when some functions don’t work upon clicking or if it takes 3 seconds for your device to load a function. Get rid of all of these by doing the update!

4. How Often Do I Need To Update?

BenQ projector is powered on and the USB flash drive is plugged into the projector with an HDMI is connecting too

The answer is simple – every time there is an update available for your device! 

These firmware upgrades usually span a period of months, so you don’t have to worry about weekly or monthly checks with your projector.

Once you see the notification present in your settings menu, or when you receive an update from the manufacturer, then it’s a sign to start the process.

5. Any Precautions Before I Proceed With the Firmware Upgrade?

The main watch-out for projector upgrades is to make sure that the firmware file is the correct file for your device and model. 

If you apply an upgrade not intended for your model, the usual consequence is that some functions will no longer be operational. This is a bit technical, but in simpler terms, the old microchips and algorithms will be overridden with the new ones. Thus, leading to the inaccessibility of some programs and features.


One of the simplest ways to give your projectors, or any other device, proper care and maintenance are doing a firmware upgrade. With just a few clicks and in a short amount of time, you can see a drastic improvement in the overall performance of your projector, while keeping it up to date.

It’s not always that you get a prompt to update your projector, so don’t ignore it once you receive their signals!

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