TVs are usually placed in central locations in people’s homes, making them vulnerable to unfortunate accidents. So, when TV shopping, it’s crucial to pay close attention to different TV models’ warranty policies.
TV warranty policies vary widely between brands, with some brands offering wider coverage than others.
Samsung TVs’ warranty policies cover a number of damages to the TV’s software and hardware, ensuring you won’t have to pay out of pocket to fix problems that are a result of poor engineering.
However, what specific damages will your Samsung TV warranty cover? How can you check if your TV’s warranty is still valid?
Keep reading to find out!
- Samsung TV Warranty Coverage
- How To Check for the Serial Number of Samsung TVs?
- How To Register for Samsung’s TV Warranty?
- How To Check if Samsung TV Warranty Is Still Valid?
- How To Claim Samsung TV Warranty?
- Wrapping Things Up
Samsung TV Warranty Coverage
To check your Samsung TV’s warranty policy, head to Samsung’s Warranty Checker page and select All other products before entering your TV’s serial number.
However, this will be Samsung’s base warranty coverage and does not include your retailer’s extended warranty.
Select TV models purchased from Amazon include a free extended warranty, which offers significantly more coverage than Samsung’s warranty policy.
Extended warranties are purchased or offered separately by the retailer. While Samsung’s warranty tends to mainly cover discrepancies in the software, extended warranties cover accidental damage to the hardware.
This makes them an excellent investment for people with young children or pets who may damage the TV.
Amazon’s extended warranty will vary depending on the TV’s make and model, with the majority of them including the following coverage:
- Accidental damage
- Impact damage
- Dropping while moving or mounting the TV
- From kids playing ball in the house
- Burn-in covered (usually not covered by the original equipment manufacturer)
- Remote control replacement (no questions asked)
- Tech support included (initial product setup and/or configuration)
- Authorized service dispatched by the Consumer Priority Service
However, Amazon does not offer warranties separately from purchases. Meaning, you cannot purchase an Amazon extended warranty for a TV that didn’t automatically come with one.
So, Samsung TV listings either come with a free extended warranty included in the price or they don’t.
That said, Amazon strongly urges customers to purchase an extended warranty from one of their recommended warranty providers, such as ASURION.
Additionally, purchasing a TV from Walmart will qualify you to sign up for the Walmart Protection Plan. This is Walmart’s extended warranty plan and it must be purchased separately from the TV.
Walmart currently offers two Protection Plans: the Standard Plan and Accidental Plan.
The Standard Plan covers screen, remote, and speaker failure, as well as your TV not powering on.
The Accidental Plan offers a wider coverage and will repair or replace your TV in the case of a dropped or cracked screen and liquid damage, in addition to everything that the Standard Plan covers.
Consequently, the Accidental Plan is more expensive, though it will definitely come in handy if you live in a particularly accident-prone household.
How To Check for the Serial Number of Samsung TVs?
When checking your Samsung TV’s warranty policy on their official website, you will be asked to enter your TV’s serial number. You may also need to supply this number to Samsung’s customer support when seeking guidance from one of their agents.
There are two places you can find your Samsung TV’s serial number: on its TV sticker or in its settings.
Head to the back of your TV and look for a large white sticker.
Here, you will find all of your TV’s information, including its brand, model number, and yes, serial number.
We recommend taking a photo of this sticker for future reference.
Step 1: On your TV’s Home page, open the Settings.
Step 2: Navigate to Support.
Step 3: Go to About This TV.
Step 4: Here you will find all of your TV’s information, such as its serial number, on-screen.
*Note: It may still ask you to look for the number in the TV sticker, like the picture below:
How To Register for Samsung’s TV Warranty?
After you’ve purchased a Samsung TV, you will need to register its warranty policy. This step is essential if you want your warranty to cover the cost of repair or replacement in the future.
There are ways you can register your Samsung TV’s warranty: on Samsung’s product registration page or, if you have a Samsung smartphone, on the Samsung Members app.
Step 1: On your smartphone, tablet, or laptop, launch a browser and head to the official Samsung product registration page.
Step 2: When prompted, enter your Samsung account’s login credentials. If you haven’t made a Samsung account yet, you can register one now.
Step 3: Select TV & Home Theater from the list of product categories.
Step 4: Then, correctly enter your TV’s serial number.
Step 5: Finally, select Register to complete the process.
Step 1: On your Samsung smartphone, install and open the Samsung Members app.
Step 2: Tap the Get help option found at the bottom of the screen.
Step 3: Then, tap +Add or +Register.
Step 4: Go to Scan Wi-Fi.
Step 5: Click on your Samsung TV’s name from the list of available devices.
Step 6: Finally, select TV.
How To Check if Samsung TV Warranty Is Still Valid?
If you’ve had your TV for a few years and find that some things are not working as they once did, you may be curious if your Samsung TV warranty is still valid.
Before confirming if your Samsung TV is valid, check if its IMEI number or warranty seal is still intact. If the seal is broken or you’ve misplaced it altogether, your warranty may be voided.
However, it’s still a good idea to contact Samsung customer support, just in case.
Follow the steps below to check if your Samsung TV’s warranty is still valid.
Step 1: Go to the official Samsung website’s My Products page in a browser on your computer, smartphone, or tablet.
Step 2: Insert your username and password to log into your Samsung account.
Step 3: Click on your Samsung TV from the list of owned devices. Ensure your TV has been registered.
Step 4: Then, navigate to REVIEW WARRANTY.
Step 5: If prompted, find and submit the proof of purchase for your Samsung TV. If you cannot find this information, head to the Warranty page and follow the on-screen instructions.
How To Claim Samsung TV Warranty?
If your TV is in need of repairs or replacement, claim your TV’s warranty by contacting Samsung customer service or the retailer you originally bought the TV from.
Kindly note that the store may have different terms and conditions for the warranty than Samsung does.
When claiming your Samsung TV warranty you may need to supply your TV’s model number, serial number, and photos of the damaged areas.
Once you contacted Samsung customer service and they’ve confirmed that your warranty will cover the cost of repairs, you will be instructed on how to send your TV to an authorized service center to be fixed.
If Samsung customer service says that the necessary repairs are not within your warranty policy, try contacting the retailer to inquire about your extended warranty policy’s coverage.
How to Contact Samsung Customer Service?
Step 1: Launch a browser on your computer and go to the Samsung website’s My Products page.
Step 2: When prompted, log into your Samsung account.
Step 3: Find and select your Samsung TV before checking that it’s been properly registered.
Step 4: Then, go to REQUEST SERVICE. Follow any additional on-screen instructions to submit your service request.
Alternatively, you can contact Samsung customer service via text by texting “SUPPORT” to 800-726-7864. Otherwise, you can call 1-800-SAMSUNG (726-7864) to talk to an agent over the phone.
Kindly note that these phone numbers are for Samsung U.S.
If you live outside of the United States, please find and call the Samsung customer support line for your country/region.
Wrapping Things Up
While your Samsung TV warranty will usually only cover flaws in the software, extended
warranties will cover physical damages to the TV. Extended warranties can be bought from the same retailer you purchased the TV from or may be included for free in the TV’s price.
Before claiming your Samsung TV’s warranty, you must register it on the Samsung product registration page. You will need to enter your TV’s serial number for this process.
To claim your TV’s warranty, contact Samsung customer service via their website’s My Products page, text, or phone.
Please note that your warranty may be voided if the IMEI number or warranty seal is not intact.
What’s your experience claiming your Samsung TV warranty? Do you think it’s worth it to purchase an extended warranty policy for your TV?
Let us know in the comments below!
Yesenia Achlim is a technical copywriter and editor with a focus on AV equipment. She aims to break down complicated topics and make technology accessible, no matter your technical expertise. When she’s not teaching you how to replace a projector lamp, you can find her reading and baking.