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All About Elite Screens Warranty


Elite Screens Inc. specializes in manufacturing cinema-quality projection screens for retail, commercial, and residential purposes. The US-based company has expanded its reach to a global audience, taking root in offices across Asia, Europe, and Australia.

Elite is ISO9001:2015 certified and guarantees the production of high-tech, high-performance, and cost-effective projection screens and accessories. 

Elite Screens have warranties in place to provide customers with the best quality service.

Elite Screens offers a 1-year industry-standard warranty on all its screen products. Products bought brand-new in the US or Canada from authorized retailers are covered by a 2-year manufacturer’s warranty. The parts and labor warranty covers defects in workmanship. 

Purchases made by educational, military, and religious institutions are entitled to a 3-year manufacturer’s warranty.

Elite Screens that are altered or tampered with are no longer eligible for warranty.

Customers need to present the product serial number and proof of purchase to get a Return Merchandise Authorization (RMA) number issued for warranty repairs or replacements.

In this article, learn more about the terms of the Elite Screens warranty. You can also check what type of warranty applies to your Elite screen model.

What Are the Warranty Terms for Elite Screens?

To guarantee the quality of its products and the dedication to customer support, Elite Screens Inc. offers a comprehensive warranty program for all its screen products. 

A 1-year industry-standard warranty covers all Elite Screens products. 

1-year warranty

Meanwhile, first retail purchasers in the US and Canada can claim a 2-year manufacturer’s warranty that covers defects in workmanship.

Under the Elite’s ENR-G® program, purchases made by Educational, Non-profit, Religious, or Government/Military organizations can extend their existing 2-year warranty to 3 years. 

To qualify for the ENR-G® program, make the purchase under the ENRG name and ship to the ENRG address. After completing the order, email Elite Screens at  [email protected] to extend your warranty.

Refurbished Elite Screens have a 90-day parts and labor warranty, while Demo/open-box units are “as-is” items and do not have a warranty. Meanwhile, selected Elite Screen models are covered by a 2-year, 3-year premium, or a limited lifetime warranty. 

All Elite screen customers are eligible for Lifetime Tech Support by the Elite Screens Professional Service Team through chat or email.

Elite Screens Sable Frame CineGrey 3D
Click image for more info

What will void my warranty?

Making adjustments to the motors, internal gears, and drop limits of Elite Screens will void your warranty. 

Which Elite Screens Are Covered by Warranty?

As mentioned, most Elite screens are covered by a 2-year parts and labor warranty. A 3-year warranty covers purchases made under the ENR-G® program.

However, selected product models and types are covered by a limited lifetime warranty or a premium warranty. Check the table below for more information on your model’s specific warranty terms:

TypeDescriptionWarrantyCertificationsSeries
Manual Projector Screens
  • Installed as wall or ceiling projectors
  • With an auto-locking system for height adjustment
  • MaxWhite screen material with black border
  • 2-year manufacturer’s parts and labor warranty
  • 3-year warranty for government, education, military and religious organizations (ENR-G program)
  • GREENGUARD® Indoor Air Quality
  • GREENGUARD® Children & Schools Certified.
  • Manual B Series
  • Manual Series
  • Manual SRM Series
  • Manual SRM Pro Series
Wall/Ceiling Mounted Electric Projector Screens
  • 160 degree wide viewing angle
  • 2-year parts and labor warranty
  • 3-year warranty (ENR-G Program)
  • GREENGUARD® Indoor Air Quality
  • GREENGUARD® Children & Schools Certified.
  • Evanesce Series
  • Evanesce Plus Series
  • Evanesce B Series
  • Spectrum Series
  • Spectrum2 Series
  • VMAX2 Series
  • Home2 Series
  • CineTension2 Series
  • VMAX Plus4 Series
  • PowerMAX Tension Series
  • Peregrine Tension Series (3-year premium warranty)
  • Peregrine Twin Series (3-year premium warranty)
  • PowerMAX Pro Series
  • Aerie Tension Series
Floor-rising Electric Portable Projector Screens
  • 160-degree viewing angle
  • 4-sided black masking border
  • Supported by Elite Screens’ scissor-backed cross spring risers
  • 2-year manufacturer’s warranty
  • 3-year warranty (ENR-G Program)
  • GREENGUARD® Indoor Air Quality
  • GREENGUARD® Children & Schools Certified
  • Kestrel Stage Series
  • Kestrel Home Series
  • Kestrel Series
  • Merlin Pro Series (3-year premium warranty)
  • Merlin Series 
  • Merlin Tension Series 
  • Merlin Module Series 
  • Merlin Model Tension Series 
Fixed Frame Projector Screens
  • Aluminum frame border
  • Warranties vary per model
N/A
  • Lunette Series (Premium 2-year warranty)
  • Lunette AcousticPro 4K Series (lifetime limited warranty)
  • SableFrame Series ( 2 year parts and labor warranty, or a 3 year warranty for GEMR)
  • Peregrine HD Series (lifetime limited warranty)
  • ezFrame Series (2 year manufacturer’s warranty)
  • StarBright7 Series (2-year parts and labor warranty, or a 3-year warranty for GEMR)
Portable Projector Screens
  • 160-degree viewing angle
  • supported by Elite Screens’ scissor-backed cross spring risers.
  • 2-year manufacturer’s warranty
  • 3-year warranty (ENR-G Program)
GREENGUARD® and GREENGUARD® Gold Certified
  • Tripod Series
  • Tripod Pro Series
  • Reflexion Series
  • ezCinema Series
  • ezCinema Plus Series
  • Kestrel Stage Series
  • QuickStand Series
  • QuickStaand Drape Series
  • PicoSport Series
  • ​​DIY Screen Series
  • DIY Wall Series
  • Yard Master Series
Whiteboard and Pliable Projector Screens
  • Dry-erase interactive whiteboard-projector combo
  • Made with either ​​ VersaWhite matte 1.1 gain (ultra/short-throw projectors), StarBright 4 4.0 gain (Standard for ambient light), or polyethylene terephthalate 2.2  gain
  • 2-year manufacturer’s warranty
  • 3-year warranty (ENR-G Program)
  • GREENGUARD®
  • GREENGUARD® Gold Certified
  • Insta-DE 2 Series
  • Insta-DE Series
  • Insta-DEM Series
  • WhiteBoardScreen Universal Series
  • WhiteBoardScreen Series
  • Insta-RP Series
  • Insta-RP 2 Series

How Do I Claim My Elite Screen Warranty?

red warranty claim button on black keyboard and yellow key

To claim your Elite screen warranty for repairs or product replacement, you must request a Return Merchandise Authorization (RMA) number through the Warranty Support Request Form.  

Customers also need to present the following to be issued an RMA number:

  • Proof of purchase from an authorized Elite dealer or retailer
  • Product serial number

Keep in mind that RMA numbers are only valid for 45 days upon issue. You need to include the RMA number on the outside label of your shipping box.

Conclusion

All Elite Screens are covered by a one-year warranty from purchase. 

Brand-new Elite Screens bought in the US and Canada from authorized sellers are entitled to a 2-year manufacturer’s warranty. Meanwhile, refurbished screens are covered by a 90-day warranty, and a warranty does not cover open-box units.

Under the Elite ENR-G® program, purchases made for ​​Educational, Non-profit, Religious, or Government/Military organizations can have the 2-year warranty extended to a 3-year warranty.


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