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Why Is My Elite Screens Remote Not Working?


You just got a new retractable projector screen from Elite Screens and you have the whole gang over to try it out. By some unfortunate stroke of luck, your projector screen stays stuck in its shell on the ceiling.

Is the whole evening ruined now that you can’t watch or play what you’ve been looking forward to all evening?

Not quite yet.

“Why is my Elite Screens remote not working?”

This is a common question that many Elite Screens users ask, and in this article, we’ll be taking a look at the different reasons behind this malfunction and what you can do to fix it.

Stick around to learn more about Elite Screens remotes.

Types of Elite Screens remotes

Elite Screens provide several control system options for their projector screen products. Two of the more noteworthy products they offer are their infrared remote and radio frequency remote.

What is an infrared remote?

Most home theater or A/V equipment nowadays is controlled by infrared remotes. These remotes use infrared light signals to send commands to different audio and video devices.

The great thing about IR remotes is that they consume low amounts of energy, so you don’t have to switch batteries as often.

infrared remote

Plus, it provides a stable connection with devices. However, there are a couple of downsides to using them, too.

For instance, IR remotes can only control devices that they can come face-to-face with and only at certain distances. Once you exceed that threshold, you won’t be able to use your remote.

They also have limited applications, as you can only use them with one device at a time.

What is a radio frequency remote?

As the name suggests, radiofrequency remotes use radio signals to communicate commands to audio or video devices.

radio frequency remote

This type of remote can transmit messages through thick barriers such as walls and ceilings, which makes them a great alternative to IR remotes. However, they are also much more prone to interference.

Why is my Elite Screens remote not working?

There are several reasons why your Elite Screens remote isn’t working.

In this section, we’ll take a look at the most common issues that users face when using the Elite Screens IR and RF remote controls.

Elite Screens IR Remote

If your Elite Screens IR remote isn’t working the way it should be, you probably installed the wall receiver wrong. Again, IR remotes can only send signals within a limited distance.

Elite Screens Infrared (IR) Remote for Electric Projection Screens (White), Model:ZSP-IR-W
Click image for more info

If you exceed that distance, then signals won’t reach your audio/video device. This would explain why your Elite Screen projector screen is stuck inside your ceiling.

To fix this issue, you can simply move the receiver somewhere closer so that your IR remote can reach.

In other cases, users have something that’s blocking the receiver from getting any light signals.

As mentioned before, IR remotes need direct face-to-face communication in order to receive signals clearly. If this is the case, you may need to drill a small hole to where your IR receiver is on the ceiling so it can communicate much better with your remote.

Are none of these fixes working out for you?

You can also check your remote controller’s batteries to see if they have enough juice left to communicate with your projector screen.

Elite Screens RF Remote

Meanwhile, if your Elite Screens RF remote doesn’t work, you most likely haven’t synced its functions with your Elite Screens projector screen yet.

Instructions on how to do this will be included in the user manual that Elite Screens provides with every product. Still, here’s basically all you need to do:

Take your projector screen’s power outlet and plug it into a power source. At the same time, press the “Up” button on your RF remote until the red light on it lights up.

RF pairing/control not working - Elite Screens VMAX92XWV2

You’ll notice that your Elite Screens projector screen will go up and down slightly. This means you were able to successfully pair your RF remote with your device.

If this doesn’t happen, you can repeat the steps above until you can get the response that you’re looking for.

If this doesn’t solve your issue, perhaps there’s something that’s interfering with the signal that your screen is receiving.

Plenty of home devices also use radio frequencies e.g., microwaves, routers, and many others. To avoid this issue, make sure your Elite Screens RF is placed away from appliances and devices that can interfere with its signal.

Still not solving your issue? It could also be a battery problem, so make sure to take out the ones you already have and replace them with a set of new ones.

A good rule of thumb is to change remote batteries every six to seven months, so you never have to struggle with remotes not working.

Elite Screens Power Supply

If none of the above-mentioned solutions fix the problem of your Elite Screens Remote not working, then it might have something to do with your projector screen’s power supply.

power cord plugged in outlet

There could be not enough power going to the machine that’s powering the retractable capabilities of your projector screen. Or perhaps there may be some folds or tears to the power supply wiring.

Check all the cables, wires, and connections to ensure that this isn’t the issue.

Furthermore, contact Elite Screens technical support to get professional assistance. All Elite Screens customers have lifetime access to professional support.

Final thoughts

Elite Screens provides clients with a variety of ways to make controlling their retractable screens much more efficient and convenient.

If your retractable screen isn’t coming out of its shell, it could be because of any of the following reasons:

  • Its receiver is being blocked by something
  • You haven’t synced with the right frequency
  • Your power supply is faulty
  • The remote needs a change of batteries

These are just some of the most common issues that Elite Screens users may face. If none of these check out, perhaps it’s time to buy a change of remotes.


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